Questions
The things people write to us about most. Anything else, write to info@jane-wade.com and a person answers.
Where to find us
Where is Jane Wade sold?
Here, at jane-wade.com, in person at the studio in New York by appointment, and at a small number of stores we choose carefully, among them Neiman Marcus and Kirna Zabete in New York. The full list of stockists.
We also do pop-ups and events through the year. Follow @janewade_ and join the list to hear about them first.
The Jane Wade × Sorel Callsign Low and Mule are sold here and through Sorel.
Can I visit the studio?
Yes, by appointment only. Write to info@jane-wade.com with the pieces you want to try and a few times that work.
The exception is Studio Weekend, Thursday to Sunday, December 3–6, when you can book a styling session with Jane directly.
The clothes
Where are the clothes made?
Cut and sewn in our New York sample room. No polyester, no spandex, nothing that pills or sags. It costs more to make and it lasts.
The Sorel collaboration is made by Sorel to our design.
How does the sizing run?
Clothing is sized 0–12; knits are XS–XL. Every product page carries a body-measurement chart in inches and a line telling you the model's height and the size she is wearing. Measure yourself and match the chart rather than going by your usual size: our cottons are mostly rigid, with no stretch to forgive a guess.
Between sizes, or unsure? Email info@jane-wade.com with your measurements and the piece. We will tell you which size, or tell you honestly if it is not the piece for you.
How do I care for the pieces?
Care for each piece is under Fabric & details on its product page. As a rule: jersey (the Flex Tank, Racer T, Knit Pencil Skirt) is machine wash cold and lay flat to dry. Poplin and denim want less washing than you think.
A size I want is sold out. Will it come back?
We rarely restock the exact same design twice. Some of our favorites come back in new color-ways, if you see a piece you love grab it before you can't.
If you really love a piece, email info@jane-wade.com for a custom consultation.
Do you make custom pieces?
Yes. The studio takes a small number of commissions each season: a piece from the collection in another fabric or length, or something made with you from the start.
That includes bridal. Jane’s background is in atelier work, and a wedding piece is made the same way: with you, from the first conversation. Write to info@jane-wade.com to begin.
Orders
How quickly does an order ship?
Orders ship from New York within 1–2 business days. US shipping is free on orders over $500; otherwise it starts at $6.90 and is calculated at checkout. We ship internationally; duties and taxes are the recipient's and are collected on delivery.
What is the returns policy?
Returns and exchanges within 14 days of delivery, unworn, unwashed, with tags. Email info@jane-wade.com with your order number and we send the instructions. Return shipping is yours unless we sent the wrong thing or it arrived damaged; refunds go to the original payment method within 5–10 business days of our receiving the piece. Sale pieces and custom or made-to-order pieces are final sale. The full policy.
Can I send a piece as a gift?
Yes. Add a note at checkout and we will include it; prices are never on the packing slip.
How can I pay?
Card, Shop Pay, Apple Pay, and Google Pay at checkout.
Reaching us
How do I reach a person?
info@jane-wade.com. It is read by the studio, not a service, and answered on weekdays. Response times within one business day.